Managed IT Services

At VPNetwork Canada, we provide comprehensive Managed IT Services designed to keep your business connected, secure, and efficient. Our expert team effectively manages your IT infrastructure, ensuring your systems are always running smoothly while you focus on growing your business. Whether you’re a small startup or a large enterprise, we offer flexible IT packages tailored to meet your unique business needs.

Managed IT Services Package

Our Managed IT Services packages are designed to suit businesses of all sizes. Whether you need basic IT support or advanced services, we’ve got a solution that will work for you. These packages provide the flexibility and scalability to grow with your business.

What Happens After You Buy a Package?

Once you’ve purchased one of our Managed IT Services packages, we ensure a smooth onboarding process to get you up and running quickly:

Follow-Up Call: After purchasing your package, our team will reach out for a follow-up call to discuss your business needs and goals. This will help us tailor our services specifically to your IT requirements.
System Setup and Review: We will conduct a review of your current IT infrastructure and begin setting up or optimizing systems, security protocols, and backups according to the package you’ve chosen.
IT Strategy Session: For our Growth and Enterprise packages, you’ll also receive an IT Strategy Consultation, where we’ll assess how your IT infrastructure can best support your long-term business objectives.
Ongoing Support: Once everything is in place, you’ll have continuous support from our dedicated team, ensuring your systems are always secure, optimized, and ready for growth.

Our goal is to ensure that you are fully supported and that your IT environment is configured for optimal performance, security, and scalability.

Features	Starter	Standard	Premium
Price	$299/month	$499/month	Call with Us
24/7 Remote Monitoring & Support	Yes	Yes	Yes
Proactive System Maintenance	Yes	Yes	Yes
Basic Cybersecurity Protection	Yes	Advanced	Advanced
Cloud Backup & Recovery	Yes	Yes	Yes
Data Protection & Disaster Recovery	Yes	Yes	Yes
Monthly Performance Reports	No	Yes	Yes
IT Strategy Consultation	No	Yes	Yes
On-Site Support	No	2 Visits/month	Unlimited
Dedicated IT Manager	No	No	Yes
Support for Devices	Up to 7 devices	Up to 15 devices	Unlimited devices
Response Time for Support	4 hours	2 hours	Priority (Instant Response)

One-Time Support Ticket

For businesses that require immediate assistance without a long-term commitment, we offer the One-Time Support Ticket. This provides on-demand IT support for various needs, whether it’s troubleshooting, minor repairs, or specific IT projects.

Features:

One-time IT Support: Resolve any IT issue quickly with a single support ticket.
Quick Resolution: Our team works to resolve your issue as efficiently as possible.
Flexible Ticket Use: Use the ticket for a variety of issues, from system troubleshooting to software installations.
No Long-Term Commitment: Perfect for businesses that need occasional help.

Money-Back Warranty

Money-Back Guarantee: If our team is unable to resolve the issue after you’ve submitted your One-Time Support Ticket, we offer a 100% Money-Back Guarantee. If the issue is not resolved within the given time frame or scope, you will receive a full refund of your ticket purchase.
Refund Request Process: To request a refund, please contact us directly within 7 days of purchasing the ticket. We will assess the situation and process the refund accordingly.

Additional Charges

Extra Time: If your issue requires more time than allocated in the initial ticket (up to 4 hours), we will inform you in advance and charge an additional hourly rate of $100/hour for any extra time required.
Complexity of Issue: For highly complex issues that require specialized expertise or on-site intervention, additional charges may apply. We will notify you before proceeding with any extra costs.

Ticket Expiration

Validity Period: Each One-Time Support Ticket is valid for 30 days from the purchase date. If the ticket is not used within this period, it will expire and no longer be redeemable.

Support Ticket

$200(Standard rate for one-time support services)

Get Support Ticket

Single Issue: Each One-Time Support Ticket is valid for a single IT issue. If your issue requires more than one intervention or ticket, additional tickets will need to be purchased.
Time Limit: The ticket is valid for up to 4 hours of support. For issues that may take longer to resolve, we will notify you beforehand and request approval for additional time at an agreed-upon rate.
Scope of Support: This ticket can be used for a wide range of IT issues, such as troubleshooting, software installation, minor repairs, network configuration, or device setup. For more complex projects, such as infrastructure setup or large-scale migrations, a customized service package is recommended.
Priority Handling: One-Time Support Tickets are prioritized based on availability and urgency, but please note that they may not receive the same immediate response as clients with ongoing service packages.
No Long-Term Commitment: This service is for businesses that need short-term assistance without the commitment of a full-service package.

Our Process

Assessment and Onboarding

We begin by evaluating your current IT systems and understanding your business needs. This helps us create a tailored IT plan that aligns with your goals.

Implementation

We implement the necessary services to optimize and secure your systems. This includes installing monitoring software, setting up data backups.

Monitoring and Maintenance

After implementation, we continue to monitor and manage your systems, proactively addressing any issues and ensuring everything stays up to date.

Continuous Improvement

Vpnetwork Canada works closely with you to identify areas for improvement and implement new technologies to enhance efficiency and security.

What We Offer in Our Managed IT Services

Our Managed IT Services are designed to proactively manage and monitor your IT infrastructure, keeping your systems running efficiently and securely. With our services, we handle all aspects of IT management, allowing you to focus on your business while we ensure your technology stays ahead.

Our Managed IT Services Include:

24/7 Monitoring and Support: We monitor your systems around the clock to detect and address potential issues before they disrupt your operations.
Proactive Maintenance: Regular updates, patches, and performance tuning to keep your systems optimized and secure.
Cybersecurity and Threat Protection: Advanced security protocols, including antivirus, firewalls, encryption, and threat management.
Data Backup and Disaster Recovery: Secure backups to safeguard your data, with rapid recovery options in case of emergencies.
Cloud Solutions: Scalable and secure cloud services for hosting data, applications, and collaboration.
IT Strategy and Consulting: We provide expert guidance to align your IT with your business goals, from system upgrades to digital transformation.